1 Evidence-Based Approach

The concept of an “Evidence-Based Approach” in the context of Virtual Wards refers to the utilisation of empirical data, research findings, and case studies to validate the effectiveness and viability of Virtual Wards. This approach is not just theoretical but is backed by practical outcomes that demonstrate benefits for both patients and healthcare systems. The guidelines cite in the supporting notes evidence of benefits including reduced hospital admissions, positive patient feedback, case studies, quantitative safety, and satisfaction metrics, plus broad clinical support.

2 Patient-Centric
The Patient-Centric nature of the Virtual Ward model refers to the model’s focus on delivering healthcare that is tailored to individual patients’ needs and preferences, including allowing, when appropriate, patients to receive medical care in the comfort of their own homes, thereby enhancing their overall healthcare experience. However, patient-centric care goes beyond purely the location and includes personalised care, informed consent and education, improved patient community engagement, plus clear options regarding communications with regard to safety, such as who to contact if their symptoms worsen. For many, these reflect extremely positively when it comes to patient satisfaction, and there are many examples of patients expressing their preference for virtual and remote care versus the alternatives.

3 Multidisciplinary Care
Virtual wards with their active dashboards enable “Multidisciplinary Care,” embracing the ability to deliver a collaborative approach involving a team of healthcare professionals from various disciplines. This team is usually led by a consultant practitioner or Advanced Nurse Practitioner and may include senior consultants, nurses, general practitioners, pharmacists, social workers, and other specialists as needed. With ready access to a wealth of qualified data and managed escalations, the approach can minimise the issue of availability of personnel and expertise, supporting timely interventions and continuity of care across care settings.

4 Resource Optimisation
Virtual Wards contribute significantly to healthcare resource optimisation by effectively reducing the need for additional secondary care beds. A virtual ward of 50 beds could provide the equivalent of 31 extra secondary care beds. They also have a positive impact on reducing emergency department presentations and hospital admissions. Economically, while not the primary focus, Virtual Wards have shown to reduce overall resource use and costs, making them a cost-effective solution. On the workforce front, Virtual Wards allow for more flexibility for the staff. They offer opportunities for flexible working arrangements and blended roles that combine in-person and virtual clinical care. This flexibility enhances staff experience and reduces turnover, indirectly contributing to resource optimisation. The quick and safe implementation of Virtual Wards also adds to their strategic value in resource management.

5 Technology Enablement
The use of MedTech and Software as a Clinical Device in Virtual Wards offers practical benefits. Remote monitoring reduces the need for physical beds, providing a scalable and cost-effective healthcare solution. Real-time data tracking enables timely interventions, preventing unnecessary hospital stays. From a workforce standpoint, technology allows efficient staff use. It supports flexible work arrangements, improving staff experience and reducing turnover. A comparison between tech-enabled and traditional Virtual Wards showed efficiency gains, including shorter stays and better nurse-patient ratios. The investment in technology yielded a significant return, reinforcing its economic viability. Overall, technology in Virtual Wards offers an efficient healthcare approach.