1. Please click ‘Forgot Password’ on the login page and follow instructions to reset your password then try logging in
2. If this does not work please uninstall and reinstall the app and try to log in again
3. If this still does not work please contact us again so that our Administrator can reset your password
4. When the Administrator resets your password, they will share your new password with you. Please try to log in with this.
5. Should this fail, please contact us and the Administrator will try to login using your details in order to check for further issues