2.3 Video call issues

1. Test if same issues are present on own and legacy devices
2. If not replicable, reset staff member’s password and login to their account to test the issue
3. If the issue is not replicable, update the customer to suggest they may have an issue with their device or internet connection and advise them to seek guidance from their manufacturer or internet service provider
4. If the issue is persistent then contact MedTech as per their response scale below

Monitor – Track – Take Action

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