1.3 User experience issues

1. Please ensure that you have adequate signal and battery life. You may need to connect to (a more stable) WiFi or charge your device
2. If this does not resolve the issue please try to uninstall and reinstall the app
3. If this does not work please contact us, noting the device you have in your message to us.
4. Our Administrator will confirm if the error you get is occurring on other devices. They may reset your password to login and test if the issue is specific to your profile.