1.4 Video call issues

iOS

1. Go to ‘Settings’
2. Scroll down and select ‘MMH ORTUS’
3. Make sure that access to microphone, camera and mobile data are switched on (i.e. green)
4. Click on ‘Notifications’
5. Make sure ‘Allow Notifications’ is switched on (i.e. green)
6. If these are on and there are still issues, please contact us

Android

1. Go to ‘Settings’
2. Click on ‘See all apps’
3. Scroll down and select ‘ManageMyHealth Ortus’
4. Click on ‘Permissions’
5. Make sure all app permissions are switched on (i.e. blue), particularly the microphone and camera
6. If these are on and there are still issues, please contact us